Returns & Exchanges

Our 14-day promise

You have 14 days from the day your order arrives to request a return or exchange on eligible items.

How to request a return

• Contact our support team by email or WhatsApp with your order number.
• Tell us which item you'd like to return or exchange, and the reason.
• We'll confirm eligibility and share the next steps for collection or drop-off.
• Once we receive and check the item, we'll process your refund or exchange.

Condition requirements

Because our products are dietary supplements, safety and hygiene come first.

• Items must be sealed, unopened, and in their original packaging.
• Opened or used supplements cannot be returned, for health and safety reasons.
• Please keep the item away from heat and direct sunlight until it is collected.

How refunds work

Refunds are issued to your original payment method. For cash-on-delivery orders, we'll arrange your refund by bank transfer or another agreed method once the return is approved.

Need help?

Our support team is happy to guide you through any return or exchange. Reach out and we'll take care of the rest.